At Elements we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information to any third parties.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after a period of 3 years.
For transparency, listed below are the business services we provide and how each service uses the information we collect.
Hair Services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to the services we undertake to ensure we maintain and exceed our service level. For example, colour mixing formulas, product purchases.
We consider you have provided consent for us to store personally identifying information and information about your services, based on your receiving services from us. Depending on particular services you are requesting, we may be required to ask questions related to your medical history. Examples of medical data may be allergies, pregnancy etc.
Appointment Confirmations and Reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, you may opt out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but you may opt out at any time.
Marketing
We will not undertake phone, email, mail or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we send a birthday related marketing campaign where we send you a voucher to use in the month of your birthday. You may opt out of receiving such marketing material at any time.
Data Processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premises. For a list of software providers and data storage locations please visit www.phorest.com/gb/privacy
Software changes coming soon:
You may contact us at elementsgroup@live.co.uk to:
Request our privacy policy, request information we have stored about you or make a complaint.
