Elements stylists are categorised according to their level of experience this is achieved via a regular program of training and is reflected in our pricing structure.
We accept most major credit cards except Amex.
We appreciate that sometimes things happen which make it problematic to attend your scheduled appointment. We ask that you give us 24 hours’ notice to reschedule or cancel, otherwise, a 50% fee will be charged. Your appointment has been specifically held for you and without adequate notice, we will not have the opportunity to fill it for another guest. Text reminders are sent out 4 days in advance to which you can reply directly.
SKIN TESTING POLICY:
For new guests, all colour services require a skin test 48 hours to 5 days prior to your appointment, which involves popping into the salon for a few minutes. Once we have a skin test on file, It will be valid for 12 months, as long as your visits for a colour service go no longer than 6 months. Without a documented skin test, we are unable to proceed with any colouring services. If you have any doubts about your test being valid, please contact the salon for clarification. Home skin tests can be mailed to you for a charge of £6.
We have a 7-day policy where you can follow up for help, advice or feedback after any service you have had with us. This allows us to respond quickly to any help that you need with the aim of ensuring your hair looks its best at all times.
Longer or thicker hair will incur an extra charge, please confirm with your Stylist.
Technical service prices do not include a cut and blow dry. Complimentary style, colour and home care consultations are available, please call our Reception Team for details.